Frequently Asked Questions – Prenatal & Women’s Health Vitamins

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FAQ

General

Is Perelel FDA-approved?Chevron icon

While the FDA does not approve dietary supplements, our vitamins are made in an FDA Registered and Inspected Facility, which meets FDA 21 CFR 111 guidelines and is also cGMP Certified. We manufacture our products in accordance with the FDA’s current Good Manufacturing Practices (cGMPs) to ensure quality and safety. All raw materials for our vitamins are tested directly prior to production to ensure their purity and quality. Certificates of analysis (COA) are performed on every batch of manufactured vitamins to ensure final product integrity and quality, which includes testing for heavy metals, microbes, allergens and contaminates.

Additionally, all our products are free of harmful additives, GMO ingredients, and most allergens!

Are Perelel products 3rd Party Tested?Chevron icon

Yes, we complete third-party testing on all of our products to confirm purity and potency. All of our vitamins are made in FDA Registered and Inspected Facilities, which meet FDA 21 CFR 111 guidelines and are also cGMP Certified. All raw materials for our vitamins are tested directly prior to production to ensure their purity and quality. COAs are performed on every batch of manufactured vitamins to ensure final product integrity and quality, which includes testing for heavy metals, microbes, allergens and contaminates. We then complete third-party testing for heavy metals, microbes and potency to confirm our products are safe under USP standards. In addition, our vitamin packs have earned us certification from the Clean Label Project, a leading nonprofit that sets one of the industry's highest standards for consumer transparency. We’re proud to have earned Clean Label Project’s highest honor, the Purity Award!

If you're interested in learning more, check out our blog post here on heavy metals.

Are Perelel products vegan?Chevron icon

While Perelel products are not certified vegan, a few of them do comply with vegan diets. Because we use vital ingredients like fish oil and collagen, a lot of our products (like the Packs) cannot be vegan.

A full list of all ingredients are on every product page on the Supplement Facts panel on the back of the box imagery.

What products are safe for pregnancy?Chevron icon

Our Prenatal Multivitamins Packs packs are all safe for pregnancy:

In addition, we also have pregnancy-safe powders that can be safely paired with our Prenatal Multivitamin Packs:

And we have pregnancy-safe targeted supplements that can be safely paired with our Prenatal Multivitamin Packs:

For personalized recommendations vetted for safety and compatibility, we recommend taking our 60-second quiz here.

What products are safe for breastfeeding?Chevron icon

Our Multivitamin Packs safe for breastfeeding include:

In addition, we also have breastfeeding safe powders that can be safely paired with your Multivitamin Pack:

Our breastfeeding-safe target supplements that can be safely paired with our Multivitamin Packs include:

We also invite you to shop curated recommendations for motherhood, where you can filter for breastfeeding-safe products here. If you would like a personalized recommendation for your stage and needs, we recommend taking our 60-second quiz here.

Are Perelel products non-GMO?Chevron icon

Yes, all of our products are non-GMO.

Do Perelel products contain dairy, gluten, nuts, soy or sugar?Chevron icon

No, all of our products are formulated without dairy, gluten, nuts, soy or added sugars.

When is the best time to begin using Perelel products?Chevron icon

We have products for all women of reproductive age from menstruation through perimenopause.

If you’re trying to get pregnant or starting to think about getting pregnant, it is a perfect time to start on our Conception Support Pack, which will help prepare your body for pregnancy when you’re ready. The Conception Support Pack also delivers key nutrients that are needed for early fetal development, oftentimes before most women even realize that they are pregnant.

Our 1st Trimester (weeks 0 - 13), 2nd Trimester (weeks 14 - 27) and 3rd Trimester Packs (weeks 28 - 40+) are perfect for when you are currently pregnant and will provide the exact nutrients you need at your exact stage in pregnancy. (We also offer a Gentle Prenatal Powder for those who have trouble swallowing pills or are experiencing morning sickness.)

For postpartum and beyond, we recommend our Mom Multi Support Pack to help with the recovery post-birth and to provide extra support throughout the first few years from those sleepless newborn nights to those toddler tantrum days, and every moment in between. We suggest taking our Mom Multi Support Pack for up to five years post-birth.

Can I take Perelel products with other medications?Chevron icon

Please consult your healthcare provider before use if you are taking any blood-thinning medication as we include Vitamin K in our prenatal multivitamin.

How should I take the products?Chevron icon

We recommend taking your vitamins daily with food and a full glass of water. Vitamins that contain iron, zinc & vitamin C (all important ingredients we wouldn't want to leave out!) can irritate your stomach lining especially on an empty stomach early in the morning so it's best to take those on a full stomach.

To minimize any lingering smells or tastes, you can pop your Perelel pack in the freezer for 30 mins to an hour prior to taking. Additionally, if you're particularly sensitive, add your Perelel Pack to your bedtime routine and take your supplements right before you go to sleep.

What’s that taste or smell in my Perelel pack?Chevron icon

That’s the smell of vitamins, which can smell a bit…natural! We use high-quality ingredients in their absorbable and bioavailable formats. And we don’t use any synthetic colorants or unnecessary fillersMany common household brand vitamins use sugar, coatings, or artificial flavoring to mask the natural smell and taste of the ingredients, which isn’t always in the best interest of your health. We choose bioavailable andeasy-to-digest ingredients that will also effectively deliver the exact nutrients you need. Learn more about switching to our doctor backed supplement regimen and how to manage any tastes or smells [here](/content/blogs/news/your-complete-guide-to-taking-all-natural-supplements "Your Complete Guide to Taking All Natural Supplements"/index.html).

Why do my vitamins make me feel nauseous?Chevron icon

If you’re feeling nauseous after taking your vitamins, the most common offender is iron. However, iron is an important nutrient when it comes to pregnancy and fertility, which is why we use a clinically studied iron that is gentle and GI friendly, Ferrochel® Iron Bisglycinate Chelate, in our Core Prenatal. More acidic nutrients such as vitamin C and zinc may also cause nausea because they can irritate the stomach lining. But because of the important role they play throughout pregnancy and in boosting your immune system, we recommend leaving them in your daily vitamin regimen.

Instead, to manage nausea we recommend:

Learn more in our doctor-formulated supplement guide here .

If you are in your first trimester, we recommend taking our Gentle Prenatal Powder on days when you have trouble swallowing pills or are experiencing morning sickness.

How do I know what each pill is in my Perelel pack?Chevron icon

You can reference our handy [pill diagram guide](/content/pages/our-vitamin-packs "Perelel Pill Diagram Guide"/index.html) at any time to help you identify each pill in your pack.

Is Perelel recyclable?Chevron icon

All Perelel shipping materials are made from recycled paper and are 100% recyclable. As for our sachets, while most local recycling centers only accept certain types of plastic and many common household products don’t make the cut, Perelel will recycle your empty sachets for you and that plastic will be repurposed and upcycled into something else by our partners.

To get started, simply save up your empty Perelel sachets and email our team at hi@perelelhealth.com to request a complimentary shipping label to return them to us free of charge. We’ll handle the rest from there.

You can learn more about our sustainability efforts [here](/content/pages/sustainability "Sustainability"/index.html)!

How should I place my order?Chevron icon

Please note that we limit subscriptions to one unit per customer for any specific product. (That said, feel free to subscribe to multiple products!) For one-time purchases, we limit orders to one unit of any individual product per customer.

Which products are safe for my exact stage?Chevron icon

You can view all of our doctor-backed product recommendations by stage.

You can also shop products that are compatible, safe and recommended for other stages including: Motherhood,Daily Wellness,Egg Freeze & IVF, Supporting Your Cycle.

Are there any products specifically not safe while pregnant or breastfeeding? Chevron icon

Our products that we don’t recommend to take while pregnant or breastfeeding include:

Subscription Management

How do I set up an account for my subscription?Chevron icon

To get started, set-up your account on our [registration page](/content/pages/account "https://perelelhealth.com/pages/account"/index.html). Once you've created your account, you will be able to use your account portal to make any necessary changes to your subscription such as change a shipment date, swap products or cancel at anytime. You can also always email us at hi@perelelhealth.com to make any changes.

Can I change my shipment date?Chevron icon

Yes, you can login to your account to adjust your next order shipment date or email us at hi@perelelhealth.com to make any changes.

How does the subscription work?Chevron icon

Your subscription will automatically ship out every 30 days unless you notify us or make any updates in your account portal.

If you're pregnant, we collect your due date so that our fancy algorithm will automatically update your subscription as you move through each stage of your motherhood journey. Your subscription is in accordance with the American College of Obstetricians and Gynecologists’ (ACOG) defined trimesters.

1st Trimester: Week 0 through Week 13

2nd Trimester: Week 14 through Week 27

3rd Trimester: Week 28 through Week 40+

Our algorithm will also account for shipping time and will automatically move you into the next trimester pack as you start to approach it. Rest assured, your needs are fully covered during any overlap weeks between packs.

Always feel free to contact us at hi@perelelhealth.com if you have any specific questions or want to make any changes.

How can I cancel my subscription?Chevron icon

You can log in to [your account page](/content/pages/account "https://perelelhealth.com/account/login"/index.html), where you can cancel your subscription at any time.

You can also let us know by emailing hi@perelelhealth.com and we can cancel for you, no questions asked.

How do I switch products?Chevron icon

We’ve set up your subscription so that you move seamlessly through your Perelel packs at each stage wherever you are in your reproductive lifecycle without any additional changes or actions on your end. However, if anything changes on your end (such as a pregnancy), you can swap your product by logging in to your account page. You can also skip your order anytime or move your shipment date in your account page.

You can also let us know by emailing hi@perelelhealth.com.

How do I update my shipping and/or billing information?Chevron icon

You can update your shipping and billing information at any time in your account page or email us at hi@perelelhealth.com.

How do I update my expected due date?Chevron icon

Please email us at hi@perelelhealth.com to make any changes to your due date. You can also do this in your account page by managing your trimester pack product.

Our team is here to support you throughout your motherhood journey.

Shipping + Returns

What is the cost of shipping?Chevron icon

Domestic shipping is free for all subscription products over $39.50 and free for one-time purchases over $60.00.

Shipping to Canada is $16-$28 based on total order weight which is calculated at checkout. Local taxes and duties are collected at checkout (DDP). No additional fees are collected or required upon delivery.

How can I track my order?Chevron icon

For Domestic First-Time Orders:

Your order will ship within 1 to 3 business days after your order is placed. Once your order ships, you will receive a follow up email with your shipment tracking information.

For Domestic Recurring Orders:

We will send you an email 5 days before your order ships in case you need to make any changes. After your order ships, you will receive a follow up email with your tracking information.

For All Canadian Orders:

Canadian order fulfillment is managed by our cross border partner, Passport Global. Please contact them at help@passportshipping.com for assistance with tracking or any fulfilment related questions.

Do you ship outside of the US?Chevron icon

Yes! We ship to Canada. Please note that delivery times to Canada may be longer.

Sign up for our newsletter or follow us on social to be the first to know when we expand to other countries.

What if my package is damaged or missing?Chevron icon

Please send us an email at hi@perelelhealth.com and we will do our best to make it right ASAP.

What is your return policy?Chevron icon

We're happy to refund your first vitamin pack within 30 days of your first delivery less a $10 shipping charge. To get started, please submit your refund request [here](/content/apps/redo/returns-portal/login "https://perelelhealth.com/apps/redo/returns-portal/login"/index.html).

Packs include our Conception Support Pack; Egg Freeze Support Pack; Recovery Support Pack; Any Trimester Pack; Mom Multi Pack; Women's Daily Trio Pack; Peri Support Pack.

We are unable to provide refunds on other products or bulk purchases aside from the first pack in your first order as listed above.

Please note that we are unable to accept international returns or exchanges.

How long does shipping take?Chevron icon

Domestic shipments are expected to arrive 3-7 business days after an order has been placed. Canadian shipments are expected to arrive 7-14 business days after an order has been placed.

We offer expedited shipping via FedEx for domestic orders only. Additional charges apply. Please allow 1 business day for processing prior to shipping. Note: FedEx does not offer weekend deliveries with this service.

Using Your HSA/FSA Funds

What are HSA and FSA spending accounts?Chevron icon

FSAs (flexible spending accounts) and HSAs (health spending accounts) are employer-sponsored plans that allow you to use pre-taxed income on certain medical expenses, including eligible healthcare products like prenatal vitamins! That means you can reduce your personal healthcare costs during this exciting period in your life.

Who qualifies for HSA/FSA eligibility?Chevron icon

Which Perelel products are always HSA/FSA eligible?Chevron icon

Prenatal vitamins are FSA/HSA eligible because they help prevent birth defects and support fetal development. The following Perelel supplements are eligible according to IRS guidelines:

We recommend that you check with your plan insurance provider to confirm which prenatal vitamins are covered under your plan, as eligibility is subject to your provider’s approval.

Can I use my HSA/FSA funds to purchase eligible products at Perelel?Chevron icon

Yes! There are 2 ways to do this:

  1. If you want to pay with your FSA/HSA card directly: You can use your HSA/FSA dollars to purchase eligible one-time-purchase products on our website using the Sika Health payment method. Eligible products are clearly marked with “HSA/FSA eligible” seals.. You can also access all eligible items [here](/content/collections/hsa-fsa-eligible "See all HSA/HSA eligible products"/index.html). When you add eligible products to your cart, select the “Sika | Pay with HSA/FSA” payment method and follow the instructions.
  2. If you want to subscribe: HSA/FSA debit cards don’t always work for recurring purchases, but you can file for reimbursement by submitting invoices which can be downloaded in your customer portal under “View Previous Orders”. Simply use an alternate debit or credit card to start subscriptions for eligible products and  double up on savings by stacking our 15% subscriber discount with your FSA/HSA pre-tax dollars!

What happens if I have both HSA/FSA eligible items and ineligible items in my cart?Chevron icon

If you have a mixed basket of eligible and ineligible one-time-purchase products, Sika Health makes this very easy. When you select the “Sika | Pay with HSA/FSA” payment method at checkout, your cart will automatically be split into an eligible and ineligible subtotal. You can then add the appropriate payment method for each subtotal.

What if I don't have enough money in my HSA/FSA account to cover my purchase amount? Chevron icon

Don’t worry! Sika Health can check your available HSA/FSA balance, charge that amount, and allow you to provide a backup credit or debit card to handle the rest. Enter your card details as you normally would, and follow the prompts from Sika Health!

What if I don’t have an HSA/FSA debit card? Can I still use Sika Health?Chevron icon

Yes! If you would like to redeem your HSA/FSA funds for a purchase on our website and you don’t have an HSA/FSA card, you can choose Sika and pay with a regular credit or debit card. As long as one of the items in your cart is eligible, you will receive an email from Sika Health. In this email will be everything you need to redeem your purchase for HSA/FSA dollars, including the proper receipt to submit to your HSA/FSA administrator.

If I don’t use a HSA/FSA debit card, how can I receive a reimbursement for my order? And where can I find an itemized receipt?Chevron icon

It’s easy! Simply download your itemized receipt from your Perelel account by following the below steps:

  1. Log in by clicking the person icon on the top right of the home page.
  2. Click “View Your Previous Orders”.
  3. Click “Download Invoice” for your order(s) containing eligible products.
  4. Submit this invoice to your HSA/FSA administrator for reimbursement.

Can I use Sika Health for subscription purchases?Chevron icon

Currently, Sika Health only supports one-time purchases. It does not  support subscription payments directly. If you want to subscribe to an HSA/FSA-eligible product, you can do so using a regular credit or debit card and filing for reimbursement later. Simply  download an itemized invoice from your account by following the below steps:

  1. Log in by clicking the person icon on the top right of the home page.
  2. Click “Previous Orders” on the bottom panel.
  3. Click “Download Invoice” for the relevant subscription order.
  4. Submit this invoice to your HSA/FSA administrator for reimbursement.

Can I get reimbursed for a one-time purchase if I don’t use Sika Health?Chevron icon

Yes! If you choose to pay with a regular credit or debit card instead of your HSA/FSA card, you can submit an itemized invoice to your HSA/FSA provider for reimbursement. Follow the steps below for reimbursement:

  1. Pay for your order with any credit or debit card.
  2. Follow your HSA/FSA provider’s instructions for submitting a reimbursement request.
  3. Download an itemized invoice from your Perelel account to submit for reimbursement:
  4. Log in by clicking the person icon on the top right of the home page.
  5. Click “Previous Orders” on the bottom panel. Click “Download Invoice” for the relevant order.

Who can I contact for additional HSA/FSA-related questions?Chevron icon

If you can’t locate your order confirmation or need additional support, please contact us at hi@perelelhealth.com with your order number.

Additional Questions

Still have questions?Chevron icon

Reach out to us at hi@perelelhealth.com and we’re happy to help.

Medical NoteChevron icon

The information provided on this site does not constitute medical advice and should not take the place of consulting a doctor. This information does not and should not replace treatment from a medical professional. If you need medical advice or assistance, you should always consult a physician.

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\ Trying To Conceive](/content/collections/fertility/index.html) \ 1st Trimester](/content/collections/stage-1st-trimester/index.html) \ 2nd Trimester](/content/collections/2nd-trimester/index.html) \ 3rd Trimester](/content/collections/3rd-trimester/index.html) \ Postpartum](/content/collections/stage-postpartum/index.html) \ Motherhood](/content/collections/motherhood/index.html) \ Perimenopause](/content/collections/perimenopause/index.html) \ Hormonal Health](/content/collections/menstrual-hormonal-health/index.html) \ Egg Freeze & IVF](/content/collections/egg-freeze-ivf/index.html)

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### Tell Us Your Due Date

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Not sure? Use our due date estimator.

CALCULATION METHODLast PeriodConception DateIVF

THE FIRST DAY OF YOUR LAST PERIOD:

CYCLE LENGTH:
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CALCULATE DUE DATE

YOUR APPROXIMATE DUE DATE IS:

Recalculate your due date.

* * *

#### Here's How Your   Subscription Works

Leave it to us! When you subscribe to any prenatal pack, we will automatically update your subscription based on your due date.

weeks 0–13

1st trimester Prenatal Pack

weeks 14–27

2nd trimester Prenatal Pack

Weeks 28-40+

3rd trimester Prenatal Pack

after birth

Mom multi support pack

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